EasiWhatsapp: No more worrying about the limitations of traditional sms!

WhatsApp has become the staple in most smartphones today as it eliminates the limitations of SMS. It has introduced a new medium which allows sending of free, unlimited and instantaneous multimedia messages across the globe. These features are what makes it the most used chat app in the world with a user base of 300 million active users daily. 

Organisations are exploring this channel to better reach and engage with their staff and customers. However, some may be reluctant in lieu of security or not having the capabilities to adopt a new system. EasiSMS introduces a new connector for WhatsApp to help organisations bridge this gap.  

SElf-service help​

​Organisations can provide informative services through automated 2-way messaging by integrating their information databases and EasiSMS’s 2-way module, EasiCommand Builder. For example, the user can send in an exchange rate request and get the rates through an automated response chat. 

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Customer service 

​Customers can reach out to your enterprise via their most frequently used app i.e. WhatsApp. With the use of web chat on EasiSMS, customer service officers can manage and respond to queries in real time. Satisfying your customers through immediate, authentic responses will help generate customer loyalty and retention for your company. 

Connect with chatbot

Organisations with high enquiry traffic can channel frequently asked questions to chatbot before forwarding to your personnel. EasiSMS provides the interfaces to link both WhatsApp and your chatbot engine. You can streamline your customer communications and decrease turnaround time. 

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Interested to find out more about EasiSMS? Contact us!